Shipping & Return
SHIPPING:
It normally takes 1-10 days to ship most of the items. If you have concerns about delivery window please contact us before purchasing.
Most rugs ship through DHL or FedEx International Priority, once shipped it normally takes 4-7 business days to deliver.
Sometimes shipment gets delayed due to unforeseen circumstances, it could be problem with service provider, natural disaster or something we are not aware of.
FREE SHIPPING COUNTRIES:
United States of America free shipping and return accepted, return cost is customers responsibility.
Canada free shipping and return accepted, customer is required to ship to US address, custom duty is customer responsibility, customer may be responsible to pay some additional handling charges based on the size of the rug, please refer to the handling price table for handling charges.
Please remember you may not required to pay any handling charges but in some case we may ask if the customer location is remote or shipping charges are too expensive and we may ask you for additional charges.
United Kingdom free shipping, custom duty is customer responsibility, customer may be responsible to pay some additional handling charges based on the size of the rug, please refer to the handling price table for handling charges.
Please remember you may not required to pay any handling charges but in some case we may ask if the customer location is remote or shipping charges are too expensive and we may ask you for additional charges.
Australia & New Zealand free shipping, custom duty is customer responsibility, customer may be responsible to pay some additional handling charges based on the size of the rug, please refer to the handling price table for handling charges.
Please remember you may not required to pay any handling charges but in some case we may ask if the customer location is remote or shipping charges are too expensive and we may ask you for additional charges.
Europe ( Germany, Austria etc ) free shipping, custom duty is customer responsibility, customer may be responsible to pay some additional handling charges based on the size of the rug, please refer to the handling price table for handling charges.
Please remember you may not required to pay any handling charges but in some case we may ask if the customer location is remote or shipping charges are too expensive and we may ask you for additional charges.
| SIZE | Handling Charges |
| 3x5 | $20 |
| 4x6, 2.6x9 | $25 |
| 5x8 | $30 |
| 6x9 | $35 |
| 8x10 | $45 |
| 9x12 | $70 |
| 10x14 | $150 |
Custom & Duty:
International buyers are responsible for their duty and taxes. In majority cases you do not have to worry about it and shipments gets cleared without any custom duty or taxes.
RETURN:
You can return the item within 30 days from the date of delivery. Item must be returned unused in original condition.
Please understand that, return is customers responsibility, we can guide if you need help to return but it is not our responsibility.
We carefully inspect and manufacture our rug using better quality material so rest assured your are always going to receive quality product.
In case, if you have received damaged product please inform us immediately within 2 days, we need picture proof to confirm the damage and provide those details to the shipping company for claim file.
Please do not throw the packaging material in case you have received damage item, we use the details from you to file damage claim.
To avoid any return or issues after delivery, please contact us with any questions you have before purchasing, like color, look, style, material anytihng...
Its handmade rug and no two rugs will be exactly same there may be some variation which is expected in any handmade rug either you buy from us or any where.
We may charge you restocking fees up to 35% if the product doesn’t follow the proper return instruction.